Accessibility

African Lion Safari is dedicated to providing a high level of customer service to all of its visitors, including people with disabilities. The park strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. African Lion Safari is committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in the similar way as other visitors.

African Lion Safari is committed to offering a fair and equitable employment experience to all applicants, and will accommodate people with disabilities during the recruitment, assessment and hiring process.

African Lion Safari’s Accessible Policies are intended to meet the requirements under the Integrated Accessibility Standards Regulation 191/11, as well as its ongoing obligations under the Ontario Human Rights Code respecting non-discrimination. For full details on the park’s accessible services, please see our Park’s Accessibility Guide. You may contact us to request a copy of our Accessible Customer Service Policy or Multi-Year Accessibility Plan; alternate formats or communication supports will be made available if requested.

SUPPORT PERSONS

Any person with a disability who is accompanied by a support person will be allowed to enter African Lion Safari’s premises with his or her support person. African Lion Safari is pleased to offer both an individual with a a disability and one support person, 25% off regular gate admission at the Ticketbooth. There are no discounts on tickets for the Safari Tour Bus.

SERVICE ANIMALS

African Lion Safari is committed to welcoming people with disabilities who are accompanied by a service animal, and recognizes the responsibility of ensuring reasonable access to all members of the public.

For the health and welfare of our animals, our employees and other visitors, service animals are permitted onsite under specific conditions and are restricted from certain areas of the park including our drive through Game Reserves.

Please see our service animal policy for more information.

Please feel free to contact our Main Office at 519-623-2620 or email admin@lionsafari.com prior to your visit, so that we may review our policies and procedures with you and help make your day a safe and memorable one.

NO PET POLICY

To ensure the health and safety of visitor’s pets, our animals, employees and other guests, African Lion Safari does not permit pets of any kind on its property.  Visitors who arrive with a pet will have to leave their animal in a shaded kennel.

FEEDBACK

The ultimate goal of African Lion Safari is to meet and surpass customer expectations while serving customers with disabilities. Comments on our goods and services regarding how well those expectations are met are welcomed and appreciated.If you have any additional questions or require clarification on any of the policies outlined in the Park Accessibility Guide, please contact the Main Office at (519) 623-2620, (800) 461-WILD (9453) or by email admin@lionsafari.com

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