Click below to discover answers to some of our most frequently asked questions.

What happens in inclement weather?

In a light rain, African Lion Safari is fully operational. In a heavy downpour or thunder and lightning, some attractions may close temporarily for safety reasons (boat, train, Wetplay, and playground areas). As soon as conditions permit safe operation, these features will re-open.  Please enjoy our drive through Game Reserves, shopping, Discovery Centre or a meal until such weather passes.

Do you offer rain passes?

No, we do not offer rain passes or rain checks due to inclement weather. Please check local weather conditions prior to your visit, as the park is an outdoor attraction.

What is your refund policy?

African Lion Safari has a no refund policy and tickets will not be replaced if expired, lost or stolen.  All admission tickets, including Season Passports,  are non-refundable.

Can I bring my pet to African Lion Safari?

For the safety of our birds and animals, staff and other guests, no pets are permitted anywhere on African Lion Safari property, grounds or in the drive through Game Reserves. For guests travelling with their pet, complimentary kennels are provided. Please note the kennels are located outside and unsupervised in a shaded location.

Service Animals

Is there any public transportation to African Lion Safari?

Do you have a Lost and Found?

Do you have wheelchairs, strollers or wagons available for rent?

Can I upgrade my admission ticket to a Season Passport?

Can I feed the animals?

Can we bring our own food and beverage?

Do you have any nursing rooms/diaper changing facilities available?

Do you have First Aid available?

How long should we plan to spend at African Lion Safari?

How long is the drive through Game Reserves?

Do you have any behind the scenes experiences?

What methods of payment does the park accept?

I want to buy African Lion Safari tickets as a gift but I don’t know the date they are planning on visiting the park, what should I do?

Are there height restrictions for the children’s play areas?

My child is 36” can they go in all areas of Misumu Bay Wetplay?

Can I take photos at the park?

Will we still see the animals if it’s raining?

Are the animals going to damage my car?

Is the Safari Tour Bus included in our admission fee?

Where can I stay when visiting the park?

I have a crack in my windshield, am I able to take my car through the Game Reserves?

Does the park have an Automated Teller Machine (ATM)?

Is African Lion Safari a nut free facility?

Does African Lion Safari offer birthday parties?

Do you have a special needs washroom available?

I just found my tickets from last season and they have now expired. Can I use them now?

Do you have parking available on-site? If so, how much is it?

Does African Lion Safari have a family pass?

Is there a place to store my belongings at the park?

Is there smoking areas at the park?

Where is the closest gas station?

Do I need my own vehicle to drive through the Game Reserves or do you have rental vehicles?

What are your park policies?

I have a Season Pass, is there a designated line at the Ticket Booth to enter the park?

Do you sell any food for visitors with special dietary needs? (gluten free, nut allergies, or halal)

African Lion Safari’s Drone Policy

Are strollers/baby carriers/ car seats allowed on the Safari Tour Bus?

Do you accept the Access 2 Entertainment card?

My organization is having a fundraiser, will African Lion Safari donate tickets?