Frequently Asked Questions
Admission
How much is admission?
Our 2025 gate and online admission prices can be found here.
How can I buy tickets?
Purchase your timed ticket in advance HERE!
Simply show your digital barcode at our Ticket Booth on your mobile device or printed off. Tickets are also available at the main gate.
How does the timed ticketing work?
We kindly ask that visitors select a time for entry into the park as well as the drive through Game Reserves. This helps us manage park capacity and traffic flow in the drive through Game Reserves.
I bought tickets for a certain date but am now unable to attend.
Visitors are asked to e-mail admin@lionsafari.com for assistance.
Do I have to print my tickets?
Once you receive your admission e-tickets by e-mail, you can show it directly on your mobile device, with barcodes visible, or print it out and have it ready for us!
Can I upgrade my admission ticket to a season pass?
Yes! This season, visitors are able to upgrade their one day admission tickets to a Season Passport on site at our Guest Services in the Safari Bazaar Gift Shop, located underneath Kenya Gate. Please ensure you keep a copy of your receipt from admission. Upgrade must be completed on the date of visit. Only admission costs related to passport category purchased will be deducted.
I’m a season pass holder, how do I access my digital pass?
On our homepage, select “Member Portal” in the top right hand corner and log-in. Select “Digital Passes”. We can scan directly from your mobile device, or you can print them off at home.
I’m a season pass holder, do I need to secure a time slot?
No – you are welcome to come any time between our hours of operation.
Is African Lion Safari a part of the Access 2 program?
Yes! Show your Access 2 card at the Admission gate, and receive 25% off regular gate admission. One support person will also receive 25% off their regular gate admission. Access 2 discounts are not available through online ticketing.
Attractions
Is the Safari Tour Bus available?
Yes, our Safari Tour Bus is available! Tickets can be purchased on site at African Lion Safari.
How long is the drive through the Game Reserves?
The 9 km of drive through Game Reserves takes approximately 1 hour to 1 hour and a half to enjoy!
Will all of the animals be out in the Game Reserves?
Yes, however during cold periods some species may not be on display. African Lion Safari reserves the right to change animal displays without notice.
Food & Drink
Are food and beverages available?
Yes! Select food locations are open throughout the park. Please refer to the park map for seasonal locations.
General
Can I visit African Lion Safari?
Our 2025 season will be May 3 – October 12, 2025.
Open daily May 3 – September 14, 2025. Open select dates from September 17 – October 12, 2025.
See you soon!
Will you have washrooms available?
Washroom facilities are available at Last Stop Shop, Jungle Junction, Mombasa Market Restaurant, Misumu Bay Wetplay, and at the end of Tusker Trail.
What methods of payment does the park accept at retail and food service locations?
VISA, MasterCard, Interac and cash are accepted at all locations throughout the park.
Are food and beverage available?
Yes! Select food locations are open throughout the park. Please refer to the park map for seasonal locations.
Why isn’t my credit card approved online?
Please ensure that all billing information is correct and accurately reflects the address that your issuing bank/credit card company has on file. Address verification requires an exact match and slight variations may result in a declined transaction.
Do you offer rain passes?
No, we do not offer rain passes or rain checks due to inclement weather. African Lion Safari’s drive through Game Reserves operate rain or shine.
Do you have wheelchairs/wagons available for rent?
Yes, we have wheelchairs available to rent for $5.00 CAD and wagons available to rent for $8.00 CAD at Guest Services in the Safari Bazaar Gift Shop, located underneath Kenya Gate! With each rental, a security deposit is applied, and refunded when the rental is returned. All rentals will be cleaned and sanitized before each use.
What happens during inclement weather?
Some park features/tours/rides/presentations may close temporarily during severe weather conditions. As soon as conditions permit safe operation, these features will re-open. No refunds or rain cheques provided due to inclement weather.
Hours
What are your hours of operation?
We are open daily May 3 – September 14, 2025. Open select dates from September 17 – October 12, 2025. Please refer to hours of operation.
Policies
Can I feed the animals?
No, each bird and animal at African Lion Safari receives a special diet that is prepared by our staff to meet their daily dietary needs. For the health and safety of our animals, we ask that you do not feed them. The consumption of human food can harm them.
Can I bring my pet or service animal to African Lion Safari?
For the safety of our birds and animals, staff and other guests, pets are not permitted in our drive through Game Reserves or on African Lion Safari property. We kindly ask visitors to leave all pets at home. Visitors who arrive with a pet will have to leave their animal in a shaded kennel.
For more information on our Service Animal policy, click here.
What is your refund policy?
African Lion Safari has a no refund policy.