Frequently Asked Questions

Admission

  • Is African Lion Safari a part of the Access 2 program?

    Yes! Show your Access 2 card at the Admission gate, and receive 25% off regular gate admission. One support person will also receive 25% off their regular gate admission. Access 2 discounts are not available through online ticketing.

  • I’m a season pass holder, do I need to secure a time slot?

    No ā€“ you are welcome to come any time between ourĀ hours of operation.

  • I’m a season pass holder, how do I access my digital pass?

    On our homepage, select ā€œMember Portalā€ in the top right hand corner and log-in.Ā  Select ā€œDigital Passesā€.Ā  We can scan directly from your mobile device, or you can print them off at home.

  • Can I upgrade my admission ticket to a season pass?

    Yes!Ā  This season, visitors are able to upgrade their one day admission tickets to a Season Passport on site at Safari Bazaar, located underneath Kenya Gate.Ā  Please ensure you keep a copy of your receipt from admission.Ā  Upgrade must be completed on the date of visit.Ā  Only admission costs related to passport category purchased will be deducted.

  • Do I have to print my tickets?

    Once you receive your admission e-tickets by e-mail, you can show it directly on your mobile device, with barcodes visible, or print it out and have it ready for us!

  • I bought tickets for a certain date but am now unable to attend.

    Visitors are asked to e-mailĀ admin@lionsafari.comĀ for assistance.

  • How does the timed ticketing work?

    We kindly ask that visitors select a time for entry into the park as well as the drive through Game Reserves.Ā  This helps us manage park capacity and traffic flow in the drive through Game Reserves.

  • How can I buy tickets?

    Purchase your timed ticket in advanceĀ HERE!Ā 

    Simply show your digital barcode at our Ticket Booth on your mobile device or printed off. Tickets are also available at the main gate.

  • How much is admission?

    Our 2024 gate and online admission prices can be found here.

Attractions

  • Will all of the animals be out in the Game Reserves?

    Yes, however during cold periods some species may not be on display. African Lion Safari reserves the right to change animal displays without notice.

  • How long is the drive through the Game Reserves?

    The 9 km of drive through Game Reserves takes approximately 1 hour to 1 hour and a half to enjoy!

  • Is the Safari Tour Bus available?

    Yes, our Safari Tour Bus is available! Tickets can be purchased on site at African Lion Safari. Please note that masks/face coverings are not mandatory on the Safari Tour bus, but are encouraged.

Food & Drink

  • Are food and beverages available?

    Yes!Ā  Select food locations are open throughout the park. Please refer to the park map for seasonal locations.

General

  • What happens during inclement weather?

    Some park features/tours/rides/presentations may close temporarily during severe weather conditions. As soon as conditions permit safe operation, these features will re-open.   No refunds or rain cheques provided due to inclement weather.

  • Do you have wheelchairs/wagons available for rent?

    Yes, we have wheelchairs available to rent for $5.00 and wagons available to rent for $8 at our Safari Bazaar Gift Shop, located underneath Kenya Gate!Ā  With each rental, a security deposit is applied, and refunded when the rental is returned.Ā  All rentals will be cleaned and sanitized before each use.

  • Do you offer rain passes?

    No, we do not offer rain passes or rain checks due to inclement weather.Ā  African Lion Safariā€™s drive through Game Reserves operate rain or shine.

  • Why isn’t my credit card approved online?

    Please ensure that all billing information is correct and accurately reflects the address that your issuing bank/credit card company has on file. Address verification requires an exact match and slight variations may result in a declined transaction.

  • Are food and beverage available?

    Yes!Ā  Select food locations are open throughout the park. Please refer to the park map for seasonal locations.

  • What methods of payment does the park accept at retail and food service locations?

    VISA, MasterCard, Interac and cash are accepted at all locations throughout the park.Ā 

  • Will you have washrooms available?

    Washroom facilities are available at Jungle Junction, Mombasa Market Restaurant, Misumu Bay Wetplay and at the end of Tusker Trail.Ā 

  • Can I visit African Lion Safari?

    Our 2024 season will be May 4 ā€“ October 13, 2024.

    Open daily May 4 – September 15, 2024. Open select dates from September 18 – October 13, 2024.

    See you soon!

Hours

  • What are your hours of operation?

    We are open daily May 4 – September 15, 2024. Open select dates from September 18 – October 13, 2024. Please refer to hours of operation.

Policies

  • What is your refund policy?

    African Lion Safari has a no refund policy.

  • Can I bring my pet or service animal to African Lion Safari?

    For the safety of our birds and animals, staff and other guests, pets are not permitted in our drive through Game Reserves or on African Lion Safari property.  We kindly ask visitors to leave all pets at home. Visitors who arrive with a pet will have to leave their animal in a shaded kennel.

    For more information on our Service Animal policy,Ā click here.

  • Can I feed the animals?

    No, each bird and animal at African Lion Safari receives a special diet that is prepared by our staff to meet their daily dietary needs. For the health and safety of our animals, we ask that you do not feed them. The consumption of human food can harm them.

Wake Up The Wild

  • Who can I contact if I have more questions?

    Please callĀ 1-800-461-WILD(9453)Ā or emailĀ sales@lionsafari.comĀ and we would be pleased to answer any additional questions you may have.

  • What else do I need to know?
    • Guests will complete a i) Waiver and ii) Photography Agreement prior to experience.
    • Tour itinerary, content, duration and availability are subject to change without notice. Due to the unpredictability of animals, tour experiences and animal interactions may vary.
    • Animal feeding opportunities are not guaranteed.
  • Wake Up The Wild Refund, Cancellation, and Rescheduling Policies
    • Wake Up The Wild tours are non-refundable, and non-transferable; however, if it becomes necessary to reschedule your tour for another date, you may do so by calling 72 hours before the tour.
    • Rescheduling of tours will only be accommodated once and only rescheduled during the current operating season.
  • What if I miss my tour, can I take another tour that day?

    There is only ONE tour departure offered daily. Please arrive at African Lion Safari at 8:45 a.m. SHARP. Unfortunately, those arriving late cannot be accommodated on another tour that day. Guests forfeit the entire price of the tour if they do not show up for the tour. No refunds or rescheduling opportunities will be given for no shows.

  • Will my Wake Up The Wild experience proceed during inclimate weather?

    This exclusive experience occurs rain or shine, with the exception of severe weather or lightning. African Lion Safari reserves the right to cancel due to inclement weather, animal health, and/or safety concerns. In the event of cancellation, efforts will be made to reschedule another date. No refunds. During cold periods and/or severe weather some species may not be on display. Animal feeding opportunities are not guaranteed.

  • Can I buy Wake Up The Wild as a gift?

    Yes! This unique exclusive experience makes an amazing gift for birthdays or special occasions.

  • Can I take photos?

    Yes! Donā€™t forget your camera! We ask that you familiarize yourself with African Lion Safariā€™s Photography Agreement before arrival.

    PHOTOGRAPHY AGREEMENT:

    No Commercial photography permitted. All photography, video, digital, and/or film taken by customers of 1) African Lion Safariā€™s birds and animals and 2) property and premises must be for personal use only. Any use, reuse or reproduction for commercial purposes is strictly prohibited by African Lion Safari without written consent and specific license from African Lion Safari.

  • What should I wear for Wake Up The Wild?

    All participants must wear closed-toed shoes, no open ā€“ toed shoes are permitted.Ā  Be prepared with a jacket for cooler mornings and rain coats for predicted rain days.Ā  Ensure appropriate attire is worn for this outdoor, all-weather experience.

  • What time does it start and how long will it take?

    This is an early morning tour.Ā  Arrival time is 8:45 AM and the experience will be completed by 11:00 AM.Ā  Plan to stay after and enjoy the rest of the park.

  • Who can experience Wake Up The Wild?
    • Guests must be a minimum of 8 years of age to participate in this experience and must be accompanied by an adult. For safety reasons, children under 8 years of age are not permitted. Proof of I.D for children is required on the day of the tour.
    • For guests own safety, they should be in good physical health, have full body control and hand-eye coordination.
    • Guests must be able to walk independently, without walking aids or medical devices.
  • How can I book Wake Up The Wild?

    Advanced reservations are required. Please click this link to reserve your tickets and time.

  • What does the Wake Up The Wild experience include?

    Your experience will take place throughout three of our seven Game Reserves

    • Witness a pride of lions at their most active time of day
    • Going off road in our open-air truck to see the endangered rhino, zebra and ostrich
    • Opportunity to hand feed our herd of giraffe
    • Exclusive photo opportunities
    • Personal guide on the tour
    • Admission to African Lion Safari*

    *To visit the rest of the Game Reserves after the tour, you can drive through in your own vehicle.Ā  Please review ourĀ vehicle restrictionsĀ prior to your arrival.