COVID-19
FAQ
Click below to discover answers to some of our most frequently asked questions.
Can I visit African Lion Safari?
Yes! We are open daily starting Friday, June 11, 2021.
Buy your tickets online: HERE!
What is open?
Our main attraction, the drive through Game Reserves, is open as well as access to the walking path, Tusker Trail! Down Tusker Trail, visitors can see our Birds of Prey Conservation Centre, Pets’ Corner area, Mombasa Market Restaurant, Gift Shops and Asian Elephants at the Elephant Look-Out. Misumu Bay Wetplay, “Nature Boy” Scenic Railway, “African Queen” Boat Cruise and Children’s Playgrounds are open as of July 19, 2021. Our Parrot Paradise presentation and Birds of Prey Flying Demonstration are now available several times a day.
What are your hours of operation?
We are open daily starting Friday, June 11, 2021!
Monday – Friday : 10:00 AM – 4:00 PM
Saturday – Sunday : 10:00 AM – 5:00 PM
How much is admission?
ONLINE:
Adult: $33.95
Child $22.95
GATE*:
Adult: $37.95
Child $26.95
*Limited tickets available for purchase at the gate.
More information HERE
How can I buy a ticket?
Purchase your timed ticket in advance HERE!
Simply show your digital barcode at our Ticket Booth on your mobile device or printed off.
Is the Safari Tour Bus available?
Unfortunately, due to COVID-19 and social distancing requirements, our Safari Tour Bus is not available to the public. All visitors must drive through and remain in their own vehicle.
Please ensure your vehicle meets our vehicle restrictions prior to your arrival.
I'm not feeling well, can I still visit?
Visitors who feel unwell should stay at home.
Please contact admin@lionsafari.com for assistance with prepaid tickets.
How long is the drive through Game Reserves?
The 9 km of drive through Game Reserves takes approximately an hour to an hour and a half to enjoy!
What precautions is African Lion Safari taking?
The health and safety of all visitors is African Lion Safari’s top priority. Visitors can continue to enjoy our drive through in the comfort of their own vehicle. African Lion Safari has minimized person to person contact at our Ticketbooth with the sale of prepaid tickets online.
Do I need to wear a face mask?
Although face coverings are not required in your own vehicle, face coverings will be required inside all buildings (restaurant and gift shop), when using our washroom facilities or when speaking with a staff member. Visitors are expected to bring their own face coverings.
Will all of the animals be out in the Game Reserves?
Unfortunately, due to COVID-19 some animals, like our troop of baboons, will not be on display in the Game Reserves. African Lion Safari reserves the right to change animal displays without notice.
Can I feed the animals?
No, each bird and animal at African Lion Safari receives a special diet that is prepared by our staff to meet their daily dietary needs. For the health and safety of our animals, we ask that you do not feed them. The consumption of human food can harm them.
Will you have washrooms available?
Washroom facilities will be available prior to entering the Game Reserves as well as in our Mombasa Market Restaurant and Jungle Junction. All guests over 2 years of age must wear a face covering when using washroom facilities. Enhanced cleaning measures are performed for all facilities, washrooms and high touch areas.
Can I bring my pet/Service Animal to African Lion Safari?
For the safety of our birds and animals, staff and other guests, pets are not permitted in our drive through Game Reserves or on African Lion Safari property. Please leave all pets at home. Kennels are not available at this time.
For more information on our Service Animal policy, click here.
Are visitors able to get out of their vehicle and walk around?
Yes! Our walking area, down Tusker Trail, is open to visitors! Visit our Pets’ Corner area, our Birds of Prey Conservation Area and some of our Asian Elephants. Stop by our Gift Shop, underneath Kenya Gate, and visit our restaurant for several take away options! Set sail on the “African Queen” Boat Cruise, journey aboard the “Nature Boy” Scenic Railway, splash around in Misumu Bay Wetplay and enjoy children’s playgrounds.
Why isn't my credit card approved online?
Please ensure that all billing information is correct including your address, postal code and CVV code.
How does the timed ticketing work?
We ask that visitors select a time for entry into the park as well as the drive through Game Reserves. This helps us manage park capacity and traffic flow in the drive through Game Reserves.
What methods of payment does the park accept at retail and food service locations?
Are food and beverage available?
Yes! Select food locations are now open throughout the park for take away items such as pizza, burgers, fries, ice cream and of course, funnel cake!
I bought tickets for a certain date and now I am unable to attend. Can I change the date of my ticket?
Visitors are asked to e-mail admin@lionsafari.com for assistance.
Do I have to print my tickets?
Once you receive your admission e-tickets by e-mail, you can show it directly on your mobile device, with barcodes visible, or print it out and have it ready for us!
Why isn't my credit card approved online?
Please ensure that all billing information is correct including your address, postal code and CVV code.
What is your refund policy?
African Lion Safari has a no refund policy.
Do you offer rain passes?
No, we do not offer rain passes or rain checks due to inclement weather. African Lion Safari’s drive through Game Reserves operate rain or shine.
Can I upgrade my admission ticket to a Season Passport?
Yes! This season, visitors are able to upgrade their one day admission tickets to a Season Passport on site at Safari Bazaar, located underneath Kenya Gate. Please ensure you keep a copy of your receipt from admission. Upgrade must be completed on the date of visit. Only admission costs related to passport category purchased will be deducted.
I'm a Season Passport holder - how do I access my digital passes?
On our homepage, select “Member Portal” in the top right hand corner and log-in. Select “Digital Passes”. We can scan directly from your mobile device, or you can print them off at home.
I'm a Season Passport holder - do I need to secure a time slot?
No – you are welcome to come any time between our hours of operation.
Do you have wheelchairs/wagons available for rent?
Yes, we have wheelchairs available to rent for $5.00 and wagons available to rent for $8 at our Safari Bazaar Gift Shop, located underneath Kenya Gate! With each rental, a security deposit is applied, and refunded when the rental is returned. All rentals will be cleaned and sanitized before each use.
