Frequently Asked Questions

Yes! Show your Access 2 card at the Admission gate, and receive 25% off regular gate admission. One support person will also receive 25% off their regular gate admission. Access 2 discounts are not available through online ticketing.

No – you are welcome to come any time between our hours of operation.

On our homepage, select “Member Portal” in the top right hand corner and log-in.  Select “Digital Passes”.  We can scan directly from your mobile device, or you can print them off at home.

Yes!  This season, visitors are able to upgrade their one day admission tickets to a Season Passport on site at Safari Bazaar, located underneath Kenya Gate.  Please ensure you keep a copy of your receipt from admission.  Upgrade must be completed on the date of visit.  Only admission costs related to passport category purchased will be deducted.

Once you receive your admission e-tickets by e-mail, you can show it directly on your mobile device, with barcodes visible, or print it out and have it ready for us!

Visitors are asked to e-mail admin@lionsafari.com for assistance.

We kindly ask that visitors select a time for entry into the park as well as the drive through Game Reserves.  This helps us manage park capacity and traffic flow in the drive through Game Reserves.

Purchase your timed ticket in advance HERE! 

Simply show your digital barcode at our Ticket Booth on your mobile device or printed off. Tickets are also available at the main gate.

Our 2024 gate and online admission prices can be found here.

Elephants gather sand and mud with their trunks and throw it onto their bodies, providing sun protection and repelling bugs. Sand helps dry and warm their skin in the cooler months, while mud helps to keep them cool in the hotter months.

Our elephants stay right here “On Safari!™” They enjoy going out for daily walks and LOVE playing in the snow! A few of our elephants will actually break the ice and go for a swim in the ponds and streams within their 200+ acreage. At night our herd has access to a heated state of the art facility.

Breeding is a behavior that naturally happens when elephants are in a happy, thriving environment. Our elephants live in a very natural social structure with a large cohesive multi-generational family. They enjoy a diverse environment with the ability to roam hundreds of acres of woodlands, fields, streams and ponds. We are proud to have welcomed 25 baby elephant calves since 1991. Breeding is not only a crucial component to conservation, but it is also a behaviour that benefits their well-being. Our multi-generational herd thrives together because it consists of mothers, daughters, sons, aunts, and uncles, very much like you would find in their range countries. Through our conservation program, we have been able to learn so much about the species as a whole both socially and physically. Being able to monitor the development of our elephants from pregnancy to birth and development to adulthood has produced valuable information to help protect elephants worldwide. Every elephant birth is extremely special and is one step farther from extinction.

Many animals including elephants are trained for a variety of reasons including husbandry, education and research. Effective training enhances our ability to care of our elephants, allowing for any necessary medical examinations to be performed more easily with less stress. Routine husbandry procedures are the key to a healthy, genetically diverse population.

African Lion Safari participates in managed conservation programs for many species including elephants. Part of these programs includes transferring individuals to other accredited zoological facilities for the purposes of introduction of genetic diversity. This helps ensure that populations of these species are as genetically healthy and viable as possible. We have safely transferred male elephants as part of these managed conservation programs to other carefully selected partner facilities. This type of decision is made in the best interest of the individual elephant as well as the Asian elephant population as a whole. Male elephants are largely solitary animals that leave their family group when they reach sexual maturity. They often form bachelor groups with a few other males. The male elephants that have been transferred to other accredited institutions have contributed significantly to the conservation of the elephant populations in the North America as well as Europe.

African Lion Safari has a long history of participating and contributing to conservation and research projects, both at the park and in range countries. In 1998, African Lion Safari founded the International Elephant Foundation (IEF) along with several international partners, and has been an active participant in Association of Zoos and Aquariums’ (AZA) Elephant Taxon Advisory Group for over 30 years. African Lion Safari is an advisor to the Asian Elephant Support Foundation, as well as a member of the IUCN SSC Asian elephant specialist group. The knowledge acquired from research of reproduction, physiology, behaviour has helped advance elephant conservation worldwide.

Asian elephants are an endangered species with less than 40,000 left in the wild. They face many challenges to their existence and are reliant on humans to ensure their conservation. By encouraging a connection with our elephants and other animals, our hope is to inspire our visitors to protect and preserve biodiversity and endangered species.

Elephants are an endangered species and zoological institutions such as African Lion Safari play an important role in their survival. Unfortunately, all three species of elephants are endangered due to habitat loss/fragmentation, increased cases of human-elephant conflict, and poaching for their ivory tusks. Our elephants not only serve as ambassadors for their species in range countries, but also provide us with many learning opportunities to further expand our knowledge to better protect them from extinction. African Lion Safari is recognized worldwide for its expertise in elephant welfare and we are proud to have a very successful Asian elephant conservation programme. Our elephant care professionals are regularly consulted by conservation organizations worldwide for their input on issues of elephant welfare, healthcare management and conservation.

African Lion Safari has a herd of 17 elephants!

A full-grown elephant can drink approximately 60 gallons per day!

Elephants can live up to 60-70 years of age.

Three! Asian elephants, African forest elephants, and African savannah elephants.

Yes, however during cold periods some species may not be on display. African Lion Safari reserves the right to change animal displays without notice.

The 9 km of drive through Game Reserves takes approximately 1 hour to 1 hour and a half to enjoy!

Yes, our Safari Tour Bus is available! Tickets can be purchased on site at African Lion Safari. Please note that masks/face coverings are not mandatory on the Safari Tour bus, but are encouraged.

Yes!  Select food locations are open throughout the park. Please refer to the park map for seasonal locations.

Some park features/tours/rides/presentations may close temporarily during severe weather conditions. As soon as conditions permit safe operation, these features will re-open.   No refunds or rain cheques provided due to inclement weather.

Yes, we have wheelchairs available to rent for $5.00 and wagons available to rent for $8 at our Safari Bazaar Gift Shop, located underneath Kenya Gate!  With each rental, a security deposit is applied, and refunded when the rental is returned.  All rentals will be cleaned and sanitized before each use.

No, we do not offer rain passes or rain checks due to inclement weather.  African Lion Safari’s drive through Game Reserves operate rain or shine.

Please ensure that all billing information is correct and accurately reflects the address that your issuing bank/credit card company has on file. Address verification requires an exact match and slight variations may result in a declined transaction.

Yes!  Select food locations are open throughout the park. Please refer to the park map for seasonal locations.

VISA, MasterCard, Interac and cash are accepted at all locations throughout the park. 

Washroom facilities are available at Jungle Junction, Mombasa Market Restaurant, Misumu Bay Wetplay and at the end of Tusker Trail. 

Our 2024 season will be May 4 – October 13, 2024.

Open daily May 4 – September 15, 2024. Open select dates from September 18 – October 13, 2024.

See you soon!

We are open daily May 4 – September 15, 2024. Open select dates from September 18 – October 13, 2024. Please refer to hours of operation.

African Lion Safari has a no refund policy.

For the safety of our birds and animals, staff and other guests, pets are not permitted in our drive through Game Reserves or on African Lion Safari property.  We kindly ask visitors to leave all pets at home. Visitors who arrive with a pet will have to leave their animal in a shaded kennel.

For more information on our Service Animal policy, click here.

No, each bird and animal at African Lion Safari receives a special diet that is prepared by our staff to meet their daily dietary needs. For the health and safety of our animals, we ask that you do not feed them. The consumption of human food can harm them.

Please call 1-800-461-WILD(9453) or email sales@lionsafari.com and we would be pleased to answer any additional questions you may have.

• Guests will complete a i) Waiver and ii) Photography Agreement prior to experience.
• Tour itinerary, content, duration and availability are subject to change without notice. Due to the unpredictability of animals, tour experiences and animal interactions may vary.
• Animal feeding opportunities are not guaranteed.

• Wake Up The Wild tours are non-refundable, and non-transferable; however, if it becomes necessary to reschedule your tour for another date, you may do so by calling 72 hours before the tour.
• Rescheduling of tours will only be accommodated once and only rescheduled during the current operating season.

There is only ONE tour departure offered daily. Please arrive at African Lion Safari at 8:45 a.m. SHARP. Unfortunately, those arriving late cannot be accommodated on another tour that day. Guests forfeit the entire price of the tour if they do not show up for the tour. No refunds or rescheduling opportunities will be given for no shows.

This exclusive experience occurs rain or shine, with the exception of severe weather or lightning. African Lion Safari reserves the right to cancel due to inclement weather, animal health, and/or safety concerns. In the event of cancellation, efforts will be made to reschedule another date. No refunds. During cold periods and/or severe weather some species may not be on display. Animal feeding opportunities are not guaranteed.

Yes! This unique exclusive experience makes an amazing gift for birthdays or special occasions.

Yes! Don’t forget your camera! We ask that you familiarize yourself with African Lion Safari’s Photography Agreement before arrival.

PHOTOGRAPHY AGREEMENT:

No Commercial photography permitted. All photography, video, digital, and/or film taken by customers of 1) African Lion Safari’s birds and animals and 2) property and premises must be for personal use only. Any use, reuse or reproduction for commercial purposes is strictly prohibited by African Lion Safari without written consent and specific license from African Lion Safari.

All participants must wear closed-toed shoes, no open – toed shoes are permitted.  Be prepared with a jacket for cooler mornings and rain coats for predicted rain days.  Ensure appropriate attire is worn for this outdoor, all-weather experience.

This is an early morning tour.  Arrival time is 8:45 AM and the experience will be completed by 11:00 AM.  Plan to stay after and enjoy the rest of the park.

• Guests must be a minimum of 8 years of age to participate in this experience and must be accompanied by an adult. For safety reasons, children under 8 years of age are not permitted. Proof of I.D for children is required on the day of the tour.
• For guests own safety, they should be in good physical health, have full body control and hand-eye coordination.
• Guests must be able to walk independently, without walking aids or medical devices.

Advanced reservations are required. Please click this link to reserve your tickets and time.

Your experience will take place throughout three of our seven Game Reserves

• Witness a pride of lions at their most active time of day
• Going off road in our open-air truck to see the endangered rhino, zebra and ostrich
• Opportunity to hand feed our herd of giraffe
• Exclusive photo opportunities
• Personal guide on the tour
• Admission to African Lion Safari*

*To visit the rest of the Game Reserves after the tour, you can drive through in your own vehicle.  Please review our vehicle restrictions prior to your arrival.

• African Lion Safari offers over 500 employment opportunities during the operating season each year.
• African Lion Safari offers full-time staff opportunities for internal and external training and education beyond onboarding, to improve their skills, knowledge, and promotability!
• African Lion Safari prioritizes purchasing from local suppliers, particularly within our food purchases.
• 80-100% of our staff are from the local community!

• African Lion Safari is an active participant in community projects by providing monetary or in-kind donations to charitable organizations/ causes and by partnering with local businesses.
• African Lion Safari is an equal opportunity employer. We encourage adults, retirees, people with disabilities, and students with no experience to apply!
• At the end of each operating season, African Lion Safari donates items that were not picked up from the lost and found to local charities.
• African Lion Safari is committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in the similar way as other visitors. African Lion Safari’s Accessible Policies are intended to meet the requirements under the Integrated Accessibility Standards Regulation 191/11, as well as its ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

• African Lion Safari has converted all of its buildings to natural gas from propane. Natural gas is the cleanest, most efficient heating solution, producing less pollution and fewer greenhouse gasses than its counterparts!
• Efficient water management has been invested in and implemented on property through the installation of low volume toilets. One low volume toilet has the savings of 7 litres of water, per flush!
• Tissue and paper products used within the lavatories located throughout the park are 100% recycled products.
• African Lion Safari converted to an Ultraviolet disinfection system for our waterpark facility. This treatment system is environmentally friendly by reducing the use of chemicals!

• Repurposing: African Lion Safari partners with local businesses to repurpose unsold products as added enrichment for the animals, like Christmas trees and pumpkins!

• Our gift shop has focused on purchasing more eco-friendly and local souvenirs, including select items made entirely of recycled water bottles!

• We have 30 benches throughout the park are made from recycled milk jugs.

• Our restaurant and outside kiosks continue to use biodegradable and compostable products including napkins and paper plates!

• Our Gift Shop has completely eliminated plastic bags and instead offer brown paper bags!